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When you have a complaint

If you call Interphone and make a complaint, the staff member who answers your call will aim to resolve your issue with you on the spot. Should you write or email us we aim to acknowledge these within one business day of receipt.

Should we need to investigate your complaint further, we aim to resolve it, or tell you what we’re doing to resolve it, within five business days.

While your complaint is being investigated, we’ll provide updates of our progress so you’re on top of the status of your complaint.

How to make a complaint

Interphone Complaints

5/55 Howe Street


If you would like further investigation

If we are unable to resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services.

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