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If your direct debit didn’t work it may be due to a number of reasons:

  • There were insufficient funds in your account
  • There was a problem with your bank
  • Your Direct Debit may have been suspended
  • You may have had an overdue balance or your bill may not have been at $0, because;
    • You received a late payment fee; or
    • You received a credit from Interphone

You can call us on 1300 301 337 anytime to view your current balance. If any of the above applies to you, you need to return your account to a $0 balance by paying over the phone or via direct deposit.


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